This website is operated by YM Pharma Group Ltd, trading as YourMedicals. Throughout the site, the terms"we", "us" and "our" refer to YourMedicals, conditioned upon your acceptance of all terms, conditions,policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these terms and conditions ("Terms of Service", "Terms"), including those additional terms and policies referenced herein. These Terms apply to all users of the site, including browsers, vendors, customers and contributors of content.
Please read these Terms carefully before using our website. By accessing any part of the site, you agree to be bound by them. If you do not agree, you may not access the website or use any Services. Our store is hosted on Shopify Inc.
Terms of service
The terms and conditions governing your use of the YourMedicals website and services.
Last updated 1 July 2026Overview
1. Online store terms
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence. You may not use our products for any illegal or unauthorised purpose nor violate any laws in your jurisdiction. You must not transmit any worms, viruses or code of a destructive nature. A breach of any of the Terms will result in immediate termination of your Services.
2. General conditions
We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted over various networks. Payment card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service without our express written permission.
3. Accuracy and timeliness of information
We are not responsible if information on this site is not accurate, complete or current. The material is provided for general information only and should not be the sole basis for decisions without consulting more accurate or timely sources. Any reliance on the material is at your own risk. We reserve the right to modify the contents of this site at any time, but have no obligation to update any information.
4. Modifications to the Service and prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinuethe Service (or any part) without notice at any time. We shall not be liable to you or any third party for anymodification, price change, suspension or discontinuance of the Service.
5. Products and services
Certain products or Services may be available exclusively online and may have limited quantities. They are subject to return or exchange only according to our Returns & Refunds policy . We have made every effort to display product colours and images accurately but cannot guarantee your display will be accurate. We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction, and to limit quantities, on a case-by-case basis.
6. Billing and account information
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order, including orders placed under the same customer account, payment card or billing/shipping address. You agree to provide current, complete and accurate purchase and account information for all purchases, and to update it promptly. For more details, review our Returns & Refunds policy
7. Optional tools and third-party links
We may provide access to third-party tools which we neither monitor nor control, provided "as is" without warranties. Any use of optional tools is entirely at your own risk. Third-party links may direct you to sites not affiliated with us; we are not responsible for their content or accuracy and are not liable for any harm related to third-party sites. Please review third parties' policies before engaging in any transaction.
8. User comments and submissions
If you send us creative ideas, suggestions or other materials ("comments"), you agree we may edit, copy, publish and use them in any medium without restriction or obligation to compensate. We may, but are not obliged to, remove content we determine to be unlawful, offensive or otherwise objectionable. You agree your comments will not violate any third-party right and will not contain unlawful or abusive material. You are solely responsible for the comments you make.
9. Personal information
Your submission of personal information through the store is governed by our Privacy Policy
10. Errors, inaccuracies and omissions
Occasionally information on our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
11. Prohibited uses
You are prohibited from using the site or its content for any unlawful purpose; to solicit unlawful acts; to violate any regulations or laws; to infringe our or others' intellectual property; to harass, abuse or discriminate; to submit false information; to upload malicious code; to collect others' personal information; to spam, phish or scrape; for any obscene purpose; or to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any prohibited use.
12. Disclaimer of warranties; limitation of liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. The Service and all products delivered through it are (except as expressly stated) provided "as is" and "as available" without any representation, warranties or conditions of any kind. To the maximum extent permitted by law, YM Pharma Group Ltd and its directors, officers, employees and suppliers shall not be liable for any injury, loss or damages of any kind arising from your use of the Service or any products, including any direct, indirect, incidental or consequential damages. Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud.
13. Indemnification
You agree to indemnify and hold harmless YM Pharma Group Ltd and its affiliates, officers, directors, agents and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.
14. Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall been forceable to the fullest extent permitted, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.
15. Termination
These Terms are effective unless and until terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use our Services. If we suspect that you have failed to comply with any term, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to the date of termination.
16. Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
17. Changes to these terms
You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
Questions about these terms?
Speak to our pharmacy team — we're here to help with anything on this page or your order. You can also raise a formal concern via our complaints procedure.