Complaints Procedure

At YourMedicals, we are dedicated to ensuring the satisfaction of our customers. If you encounter any issues, we have established a comprehensive complaints procedure to address your concerns promptly and fairly.

Contact Customer Services

If you have a complaint, please contact our Customer Services team using the following details:

  • Email: support@yourmedicals.co.uk
  • Phone: 0116 507 0486
  • Post: YourMedicals, 2 Stadium Place, Leicester, England, LE4 0JS

When reaching out to us, kindly provide the following information:

  • Your name and contact details
  • Order number (if applicable)
  • Detailed description of the complaint

Investigation

Upon receipt of your complaint, our Customer Services team will conduct a thorough investigation into the matter. We may need to communicate with you further to gather additional information or clarification. Rest assured, we aim to resolve complaints promptly, typically within 5 working days.

Resolution

Following our investigation, we will provide you with our findings and proposed resolution. This may include:

  • Sincere apology for any inconvenience caused
  • Explanation of the issue
  • Steps taken to rectify the problem
  • Appropriate compensation (if applicable)

Escalation

Should you remain dissatisfied with the resolution provided by our Customer Services team, you have the option to escalate your complaint. Simply request to speak with a supervisor or manager, who will review your case and work with you to find a satisfactory resolution.

Complaint Recording

Every complaint we receive is meticulously logged and recorded. This practice enables us to:

  • Monitor the types of issues our customers encounter
  • Determine the most effective resolutions
  • Track the time taken to address each complaint

Should you remain dissatisfied with the outcome or the handling of your complaint, you have the option to contact the General Pharmaceutical Council for further support:

General Pharmaceutical Council 25 Canada Square London E14 5LQ Tel: 020 7735 9141 Email: info@pharmacyregulation.org Website: www.pharmacyregulation.org