Prescription-only medicines are non-refundable once they have been dispatched, as set out in our Returns & Refunds policy. This is for patient safety and because dispensed medicines cannot be reused.
Cancellations
Your options for cancelling an order before it is dispatched.
Last updated 1 July 2026This page explains your options for cancelling an order. Different rules apply depending on whether your order contains prescription-only medicines and how far it has progressed.
Prescription-only items
Cancelling before dispatch
If you wish to cancel an order, contact us as soon as possible. If your order has not yet been approved by a prescriber and dispatched, we will usually be able to cancel it and issue a full refund. Once a prescription item has been dispatched, it can no longer be cancelled or refunded.
No subscriptions
YourMedicals does not operate subscriptions or auto-renewing plans. Every order is a one-off purchase, so there is nothing to cancel on a recurring basis.
How to cancel
To request a cancellation, contact our team by phone or email using the details below and quote your ordernumber. We will confirm whether your order is still eligible to be cancelled.
Need to cancel an order?
Speak to our pharmacy team — we're here to help with anything on this page or your order. You can also raise a formal concern via our complaints procedure.