Privacy at a Glance

Effective Date: 18/08/2025

At YourMedicals, we respect your privacy and take protecting your personal and health information seriously. Here’s a quick overview of how we handle your data:

  • What we collect: Basic details (name, contact info), order/payment details, and health information (consultation notes, prescriptions) needed to provide safe pharmacy services.
  • Why we collect it: To process consultations, dispense prescriptions, deliver your orders, and meet our legal and regulatory obligations.
  • How we use it: Only for healthcare services, pharmacy operations, order fulfilment, and essential communication.
  • Who we share it with: Only with prescribers, pharmacists, couriers, payment providers, or regulators where legally required. We never sell your data.
  • How long we keep it: Medical records are kept for up to 10 years, in line with UK healthcare regulations. Other data is stored only as long as necessary.
  • How we protect it: Your data is encrypted, stored securely, and accessed only by authorised healthcare professionals and staff.
  • Your rights: Under GDPR, you can access, correct, delete, or restrict your data, and withdraw consent for marketing at any time.

Questions? Contact us anytime via the Help and Support page on yourmedicals.co.uk.

1. Information We Collect

  • Personal Information: name, date of birth, gender, billing/shipping address, email, and phone number.
  • Medical Information (PHI): health questionnaires, consultation notes, medical history, prescriptions, and treatment details.
  • Payment Information: order and transaction details (processed securely through third-party providers).
  • Technical Information: IP address, browser type, device details, and cookies.

2. How We Use Your Information

  • To provide consultations, prescriptions, and pharmacy services.
  • To dispense and deliver medication.
  • To communicate with you about treatments, orders, or support queries.
  • To comply with legal and regulatory requirements.
  • To improve our services and prevent fraud or misuse.

We do not sell or share your data with third parties for marketing.

3. Lawful Basis for Processing (GDPR)

  • Contract: to provide healthcare and pharmacy services.
  • Legal obligation: to comply with UK pharmacy and healthcare regulations (GPhC, MHRA).
  • Consent: where you have agreed (e.g., marketing).
  • Vital interests: where necessary to protect your health or safety.
  • Legitimate interests: to improve services and protect against misuse.

4. Sharing Your Data

  • Licensed prescribers and pharmacists.
  • Delivery partners (to fulfil orders).
  • Secure payment processors.
  • Regulatory bodies or authorities, where legally required.

All third parties are contractually bound to protect your data.

5. Data Retention

Medical and prescription records are retained for up to 10 years in line with UK healthcare regulations. Other personal data is only kept as long as necessary for the purposes described.

6. Security

We protect your information using industry-standard security measures, including encryption, secure servers, and restricted access. Only authorised healthcare professionals and support staff have access to PHI.

7. Your Rights

Under GDPR, you have the right to:

  • Access your data.
  • Request correction of inaccurate data.
  • Request deletion (where legally permissible).
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent at any time (e.g., marketing).

You can exercise your rights via the Help and Support page on yourmedicals.co.uk.

8. Cookies

We use cookies and similar technologies to improve your experience, enhance site security, and analyse performance. You can manage cookies through your browser settings.

9. International Data Transfers

Where possible, data is stored in the UK/EU. If transferred outside, we ensure compliance through adequacy decisions and protective safeguards.

10. Updates

This Privacy Policy may be updated to reflect changes in law, regulation, or services. Updates will be posted here with a revised effective date.

11. Contact Us

For privacy questions, please contact us through the Help and Support page on yourmedicals.co.uk.
If unresolved, you can raise a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113