Your GP & switching
Your GP relationship doesn't change when your pharmacy does. Here's exactly what stays the same, what we handle, and how leaving works if you ever want to.
Your GP stays in charge of your care
We are your pharmacy, not your prescriber. Your GP decides what you take, runs your medication reviews, and approves every repeat before we can dispense.
Stays with your GP surgery
- Your full medical record
- Prescribing decisions & reviews
- Approving every repeat
- Urgent prescriptions, any time
What we hold as your pharmacy
- Your prescriptions & dispensing history
- Your exemption status
- Your delivery details & preferences
- A team you can actually call
What our prescribers check, every time
Interactions
Against everything else we dispense for you — flagged before it ships, not after.
Interactions
Against everything else we dispense for you — flagged before it ships, not after.
Interactions
Against everything else we dispense for you — flagged before it ships, not after.
Ordering for someone else
Manage prescriptions for family or people you care for from one account, with their consent — each person keeps their own GP, nomination and exemption. Call us and we’ll set linked profiles up properly.
Medicine shortages, handled honestly
National shortages happen and no pharmacy is immune. We tell you at the point of ordering — not after you've waited a week — and our prescribers contact your GP about a clinically appropriate alternative.
Switching back — no notice, no questions
Controlled medicines
Schedule 2 & 3 medicines (some strong painkillers, ADHD medication, others) carry extra legal rules: prescriptions valid 28 days, limited quantities, always signed-for delivery.