How it works
Everything that happens between telling us your GP surgery and your medicines arriving — including how long each step takes, and what to do if something changes.
One switch, four hands, zero paperwork
Nomination — what it means
Every NHS patient can choose one pharmacy to receive their electronic prescriptions — that's a nomination.
Your first order, day by day
Repeats too — due to high demand, dispatch takes up to 14 working days. Order your first repeat with at least two weeks of medication remaining.
If you run out before your first delivery
Your GP can issue an urgent prescription to any local pharmacy at any time — switching to us never removes that option. Call 0116 507 0486 if you're ever running low.
Reminders, so you never run out
We track how much medication each prescription covers and nudge you before you run out — email or text, your choice. One tap places the next request. Set a regular cycle in your account, skip or pause any month.